Plans change - here is exactly how cancellations, reschedules, and refunds work.
Home › Cancellation Policy
Last updated: [ISI WAYAN - tanggal]
We keep cancellations simple and fair. Because we book on a pay-later basis, cancelling is usually quick and free - the details below explain the timings, deposits, and refunds so there are no surprises.
Just message us on WhatsApp or by email as early as you can, with your name and the date of your booking. We will confirm the cancellation or the new date in writing.
Cancel at least [ISI WAYAN - mis. 24 jam] before your scheduled start time and there is nothing to pay - and any deposit you paid is fully refunded.
Where a deposit of [ISI WAYAN - %] was taken to confirm your booking, refunds work as follows:
If no one is at the pick-up point at the agreed time and we cannot reach you, the booking is treated as a no-show and any deposit is non-refundable.
Want to move your trip to another day instead of cancelling? We are happy to reschedule at no extra cost, subject to availability. [ISI WAYAN - batas berapa kali / berapa jam sebelumnya, kalau ada.]
If heavy weather, a road closure, a religious ceremony, or another event outside our control makes a trip unsafe or impossible, we will offer you a reschedule or a full refund of anything you have paid.
In the rare case that we have to cancel on our side, you will always be offered a full refund or an alternative date - your choice.
Some entrance tickets, performances, and adventure activities are booked with third-party providers and may be non-refundable once purchased. We will tell you clearly before booking anything that carries its own cancellation terms.
Approved refunds are returned by [ISI WAYAN - metode, mis. bank transfer / channel pembayaran asli] within [ISI WAYAN - jangka waktu].
Need to cancel or have a question? Contact us - the sooner you tell us, the more flexible we can be.